Whistleblowing System
As a form of implementation and implementation of good corporate governance, the Company has implemented and developed procedures in the Whistleblowing System (WBS). The Whistleblowing System (WBS) is a reporting system for alleged violations that prioritizes the principle of transparency by providing security guarantees for whistleblowers and can be used as a medium for whistleblowing witnesses to convey information about violations that are indicated to occur within a Company so that it becomes an effective medium to help uncover the occurrence of fraud or fraud.
This system is implemented with the aim of handling reporting on violations that may occur within the Company. Any act of violation of the Company’s regulations, ethics and policies will be sanctioned in accordance with applicable rules. Each Employee must participate in the implementation of supervision programs related to the Code of Ethics and Conduct and provide protection to Employees who in good faith report violations.
In its implementation, Management requires each line of business unit to consistently carry out inherent and tiered supervision functions, as well as establish policies by opening complaint channels that can be used as early warnings to be able to take steps to improve the internal control system. Matters regulated through this mechanism include the reporting process, follow-up on reporting, and the protection communication process forwhistleblowers.
The Company already has an integrated Whistleblowing System (WBS) system on the Company’s website for reporting, namely at the https://www.simasfinance. co.id/whistleblowing-system link. This is done to make it easier for reporters to submit reports of violations found. In addition, through this system, the process of archiving data for the Whistleblowing System (WBS) system report will be easier.
- Types of Complaints That Can Be Reported
The types of complaints that can be submitted through the Whistleblowing System mechanism include :- Acts / Acts of Deviance (Fraud)
- Gratuity and corruption acts/practices
- Significant operational errors
- Conflict of interest
- Violation of the code of ethics
- Violation of company terms
- Acts of violation of ethics and morals
- Acts of violating criminal law
- Actions that endanger safety and the working environment
- Mechanism for Submission of Violation Reports
The Complaint Policy is intended to manage and minimize risks that may occur, among others, related to the Company’s financial losses and the Company’s negative reputation. Complaints of violations can be made via email, hotline/SMS/Whatsapp, and post/ correspondence. - Handling Complaint Reporting
Complaints from third parties and/or from employees must be placed within the framework of GCG improvement. Complaints must be submitted by the complainant with a sense of responsibility and not defamatory that can defame a person.
Therefore, every information/report received with the attachment of evidence will be handled and followed up professionally, including but not limited to assigning the Anti-Fraud Team to investigate/observe the correctness of the reported information if deemed necessary. Reporting can be submitted directly by employees via email, hotline/SMS/Whatsapp, and post/ correspondence. - Protection for the Whistleblowing System
To support the implementation of GCG and a form of protection for whistleblowers, the Company is obliged to keep the identity of whistleblowers confidential, so that employees have the freedom to report irregularities/ violations. - Complaint Handling
The follow-up to the report submitted by the Whistleblower and the mechanism for handling it is carried out by the Anti-Fraud team. - Complaint Management
To ensure that every report is handled in accordance with applicable regulations, complaint management is carried out by involving the Anti-Fraud department. - Output of Complaint Handling
The results of the handling of complaints are submitted by the Anti-Fraud department to the Management which contains the conclusions of the handling results, as well as recommendations for improving the internal control system which are still considered to have weaknesses. The handling of reported cases is intended in order to strengthen the internal control system, as well as motivate all parties/employees to avoid activities/transactions that have the potential to harm the Company or may interfere with the Company’s safe operation.
